How NexusRing handles personal information.

Company and Contact

HK QINGCHENG CLOUD HEALTH TECHNOLOGY LIMITED is responsible for NexusRing. For privacy requests, account questions, product inquiries, or regulatory communication, please use the contact information on our contact page.

Registered address: WORKSHOP251 ON 3RD FLOOR, JOIN- IN HANG SING CENTRE, NOS. 2-16 KWAI FUNG CRESCENT, KWAI CHUNG HONG KONG

Information We May Collect

• Account information, such as email address or basic profile details, if account features are provided.
• Smart ring data, such as steps, sleep records, heart rate readings, device status, and synchronization logs.
• Device and App information, such as Bluetooth connection status, App version, device model, language, and diagnostic logs.
• Support information that you choose to send to us when contacting the company.

How We Use Information

• To connect the NexusRing App with compatible Bluetooth smart rings.
• To synchronize and display steps, sleep, heart rate, and wellness data.
• To maintain App functionality, improve product stability, and troubleshoot issues.
• To respond to user requests, support messages, and regulatory communications.

Sharing and Retention

We do not sell personal information. We may share limited information with service providers only when needed to operate, secure, support, or improve NexusRing. We retain information only for as long as needed for the purposes described in this Policy, unless a longer period is required by law, security, dispute resolution, or legitimate business needs.

Your Choices and Rights

You may contact us to request access, correction, deletion, or other handling of your personal information, subject to applicable law and identity verification. You may also manage App permissions such as Bluetooth access, notifications, and health-related permissions through your device settings.

EU Digital Services Act Notice

Where the European Union Digital Services Act (DSA) applies to NexusRing services, the contact information on our contact page serves as our electronic point of contact for users, EU Member State authorities, the European Commission, and the European Board for Digital Services.

DSA-related notices should include your name, contact email, the authority or organization you represent if applicable, a clear description of the issue, and enough information for us to identify the relevant App feature, account, content, or communication. We can receive DSA communications in English.

Security

We use reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and users should keep account credentials and devices protected.

Changes to This Policy

We may update this Privacy Policy when our product, legal requirements, or business practices change. The updated version will be posted on this page with a new effective date.